Solar Warranty Policy

(SUPPLY AND INSTALLATION OF SOLAR PANELS AND INVERTER)

This Warranty applies to the supply and installation of the Solar Panel Modules, the Inverters
and the Mounting supplied by Ilios Energy. The Warranty covers performance of the system
for a period of 5 years, from the date of completed installation.

1. Warranties:

  1. Solar Panel Modules (Manufacturing Defects) – Min 10 years from the Installation Date,all solar panels have a minimum 10-year manufacturing warranty backed by the module manufacturer.
  2. Solar Panel Modules (Lineal Performance) – 25 Years from the date of Installation
  3. Inverters – All inverters have a min of 5 years warranty, Upgrades available on registration.
  4. Installation / Workmanship Warranty – 5 years from the date of installation
  5. Mounting Frame – 5 years from the date of installation
  6. Ilios Energy Products will be free from faults in materials, workmanship and installation related defects for the corresponding Period of Warranty referred to above.
  7. The installation of the Ilios Energy Products has been provided with due care and skill
    using CEC accredited installers and has been performed in accordance with all relevant
    law and applicable standards for the corresponding Period of Warranty referred to
    above.
  8. Ilios Energy will guarantee:
    1. our workmanship, and the workmanship of our contractors, in installing the System; and
    2. the operation and performance of the System, will be free from fault or defect for a period of 5 years commencing on the date the System is installed (Guarantee Period), and we will repair any such default or defect notified to us within the Guarantee Period, including by replacing all or part of the System where necessary, within a reasonable timeframe at no cost to you.

2. Warranty Conditions

  1. This Warranty will only apply to the original installation of the relevant Ilios Energy products and will immediately terminate upon the removal from the initial installation of such Ilios Energy products.
  2. If A photovoltaic Solar Panel Module is not conforming with the Minimum Power Output Warranty, Ilios Energy may at its sole option, use re-manufactured, refurbished or new parts when repairing or replacing a photovoltaic Solar Panel Module, to bring the aggregate power output to the level required by the Minimum Power Output Warranty. The solar panels removed under this condition will become the property of Ilios Energy.
  3. The warranty clause in 1h. is additional to any other guarantee or warranty you may have:
    1. from the manufacturer of the System; or
    2. under any applicable law, including the Australian Consumer Law,
  4. During the Warranty Period, we will provide reasonable assistance to you in making any guarantee or warranty claim against the manufacturer of the System, including by acting as your liaison with the manufacturer.
  5. After the warranty period, we will act as your first point of contact and provide reasonable assistance to you in making any guarantee or warranty claim against the manufacturer of the system, including by acting as your liaison with the manufacturer.
  6. Although these other guarantees and warranties may not cover labour costs, travel costs and delivery costs arising from a claim under these other guarantees and warranties. We will notify you if this is the case and tell you the costs payable. The costs will be payable in advance.

3. Warranty restrictions and exclusions

  1. This Warranty will not apply:
    1. If any of the Ilios Energy Products are handled or used by any person other than the Installer nominated by Ilios Energy and not in compliance with the current version of the manufacturer’s instructions which includes the repair or modification of any of the Ilios Energy Products; or
    2. the operation and performance of the System, will be free from fault or defect for a period of 5 years commencing on the date the System is installed (Guarantee Period), and we will repair any such default or defect notified to us within the Guarantee Period, including by replacing all or part of the System where necessary, within a reasonable timeframe at no cost to you.
    3. If any of the Ilios Energy Products are exposed to conditions which would normally be adverse or harmful to solar panel modules, inverters and mounting frames, including but not limited to:
      1. Removal or damage to the rating plate of an Inverter
      2. Damage caused by foreign objects, projectiles, or debris (including hail or storm-related debris)
      3. any usage other than for the sole purpose of generating electricity for a [residential] building, unless approved in writing by Ilios Energy
    4. Conditions resulting from a defect in components which are not part of the Ilios
      Energy Products supplied and installed by or on behalf of Ilios Energy
      iv. Defects or injuries caused by or resulting from causes not attributed to faulty parts
      of the manufacturer of the any of the Ilios Energy Products, including but not limited
      to, defect or injury
    5. Conditions resulting from a defect in components which are not part of the Ilios
      Energy Products supplied and installed by or on behalf of Ilios Energy
      iv. Defects or injuries caused by or resulting from causes not attributed to faulty parts
      of the manufacturer of the any of the Ilios Energy Products, including but not limited
      to, defect or injury
    6. Caused by or resulting from alteration, misuse, abuse, neglect, accidental damage,
      improper voltage, vermin infestation, exposure to abnormally corrosive conditions,
      software, or any repairs, modification or alterations made to any of the Ilios Energy
      Product which are not authorised by Ilios Energy.
    7. Conditions or defects arising directly or indirectly from installation in an aero,
      mobile, or marine environment, war, riots, destruction, fire, explosion, earthquake,
      storm, typhoon, cyclone, hurricanes, tornado, volcanic action, tidal wave, snowfall,
      freezing, salt damage, acid rain, power failures or surges, lightening, indirect
      lightening stroke, flood, damage by insect, animal, land subsidence, crack or
      landslide, accident, or abnormal environment or pollution, actions of third parties
      and other events that occur outside of Ilios Energy’ control and not occurring under
      normal operating conditions, or any phenomena that cannot be prevented with the
      technology available for practical use as at the Installation Date or,
    8. To issues which do not affect the basic performance capacity and power generating
      function of the Ilios Energy Products notwithstanding any external scratch or stain,
      or natural mechanical wearing which does not represent a defect of the Solar Power
      Module or inverter, corrosion, mould, deterioration, discoloration, and any other
      factor of similar kind or nature that occurs after delivery of the module or inverter,
      or does not affect the structure, mechanical strength due to slight corrosion.
  2. This Warranty is in addition to, and in no way limits, varies or excludes any express and implied rights and remedies the warranties provided for the component parts.
  3. Our goods come with guarantees that cannot be excluded under the Australian
    Consumer Law. You are entitled to a replacement or refund for a major failure and for
    compensation for any other reasonably foreseeable loss or damage. You are also
    entitled to have the goods repaired or replaced if the goods fail to be of acceptable
    quality and the failure does not amount to a major failure.
  4. Subject to clause 3 a., Ilios Energy will not be liable for any incidental, consequential,
    or punitive damages, including but not limited to loss of use, loss of profits, loss of
    production and loss of revenues, in any possible way, connected or associated with the
    Ilios Energy Products or the installation of the Ilios Energy Products.
  5. Subject to the rights and remedies of an Owner under law which cannot be limited, Ilios Energy’s liability under this Warranty is limited (at Ilios Energy’s sole discretion) to:
    1. replacement of the relevant Ilios Energy Products, or resupply of installation services.
    2. payment of the cost of replacement of relevant Ilios Energy Products or resupply of installation services.
    3. repair of the relevant Ilios Energy Products; or
    4. payment of the cost of having the relevant Ilios Energy Products repaired.
  6. Other than as expressly set out in this Warranty, and the warranties that cannot be
    excluded under The Australian Consumer Law (Schedule 2 of the Competition and
    Consumer Act 2010 (Cth)) (and any other law), Ilios Energy excludes all other
    warranties and guarantees with regard to the Ilios Energy Products, including all
    implied warranties and guarantees.

4. Claims or Questions

  1. For any claims or questions in relation to this Warranty please contact: Ilios Energy Pty Ltd
  2. Please retain your booking agreement form, as this should be produced to validate a warranty claim.
  3. If you are not satisfied with your claims from Ilios Energy, you may refer this to an
    external governing body mentioned below –

    • Clean Energy Council:
    • Phone: 03 9929 4100
    • Address: Level 15, 222 Exhibition Street, Melbourne VIC 3000
    • Australian Competition & Consumer Commission:
    • Phone: 1300 302 502
    • Address: GPO Box 520, Melbourne VIC 3001
    • Consumer Affairs Victoria:
    • Phone: 1300 558 181
    • Address: GPO Box 123, Melbourne VIC 3001